The CIBC branch on Bayview Ave. is going all digital. The first thing you will notice about the change is that there will be no tellers. That’s right. In less than two weeks, the little branch at 1529 Bayview will re-open with only digital service for all withdrawal and deposit requirements. Our local branch is one of five in Canada to be so designated by CIBC head office. There will be people in the branch, but none of them will be standing at a wicket waiting for your business. A source at the branch says the tellers will all find work in other bank jobs. No doubt one of the busiest occupations will be explaining how it works to some customers.
DEEPEN RELATIONSHIPS?
Early in October CIBC’s new CEO Victor Dodig announced his intention to take the bank into new territory where it could “deepen relationships through digital” with customers. It seems certain that at least some customers will struggle with just how warm a digital relationship might be but the bank is pressing on. The Bank of Montreal is making similar all-digital sounds. Anyone listening to the earlier announcement might have guessed that there was precious little additional digital possible in banking as we understand it, apart from no tellers. Money by mail, bill payments, investments — it’s all here. The South Bayview branch will close from Wednesday, November 4th to Sunday November 8th, 2015 reopening on Monday November 9, 2015. Concierge staff? CIBC makes digital push
Shame on cibc will consider changing bank.